Someone told me that my posts are mostly negative… I don’t necessarily agree, but this one will definitely be negative.
Recently I had this misfortune to stay at Paris Las Vegas. Here is my feedback from it which I posted on TripAdvisor:
“Stayed there for business (convention) and unfortunately whole experience was beyond disappointing:
1. Two days I had no hot water at all. When I called them about it, I was told that the hotel has no water problem. Well, they did. See images – those letters came later.
2. Some rooms were renovated and noise woke me up already shortly after 6 am, although we were told that work will not start sooner than 10 am.
I of course – as hotel themselves asked – contacted manager on duty to complain. well, I tried to complain, as he was not available. Only thing he could do is call my room when I was not there.
when booking that hotel, no one of course mentioned anything about renovation work or lack of hot water. You are being presented with those nuisances when you are already there and cannot or don’t want to do something about it, where actually the best would be to move out. Second is their handling of complaints – kiss my behind attitude towards customers is not something I react very well to. I will definitely never stay at Paris again.
It is obvious that rooms need to be renovated from time to time. But doing it at the cost of paying guests and having arrogant attitude about it is not normal. I don’t really care if they want to make it better for future guests, I wanted to have normal stay myself.
To people from the hotel who will want to eventually reply to this: spare yourself your usual scripts. I am not interested.”
Reply I got from Paris management:
“Thank you for providing essential details about your stay at Paris. We regret the issue with construction noise and lack of hot water. Providing the quality accommodation our valued customers expect and deserve is our primary goal. We look forward to having another opportunity to show you how much we enjoy having you as our guest.”
I gave them one star… and just out of curiosity, I checked other recent one star reviews and replies. 4 days ago some other traveler complained about lack of hot water, 5 days ago it was bad service. Collin C (also 5 days ago) complained about bad service too. Reply he got? This one:
“Thank you for the comments regarding your recent stay at Paris. We regret to hear of your disappointment in our customer service. Providing the quality accommodation our valued customers expect and deserve is our primary goal. We look forward to having another opportunity to show you how much we enjoy having you as our guest.”
Other “management replies” are version of this or other script. Proof enough that they don’t really give a shit.
I will never stay at Paris again, but that hotel and bad service they provide is just a sign of what is going on in Vegas (Strip area) right now. I go there very often and change is for the worst. Exorbitant prices disconnected from any value, homeless people on the streets, dirt, plastic and false promises. It seems that this place runs an experiment – how much stupid visitors are willing to pay for poorly packaged shit until they will say enough. And you know what? Stupid visitors keep on paying. The only voting power we have over places like Paris Las Vegas and bad service they provide is to vote with our feet and wallet. Don’t go there, don’t eat there, don’t spend your money there. I know I will not.