#parislasvegas sucks


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Someone told me that my posts are mostly negative… I don’t necessarily agree, but this one will definitely be negative.

Recently I had this misfortune to stay at Paris Las Vegas. Here is my feedback from it which I posted on TripAdvisor:

“Stayed there for business (convention) and unfortunately whole experience was beyond disappointing:
1. Two days I had no hot water at all. When I called them about it, I was told that the hotel has no water problem. Well, they did. See images – those letters came later.
2. Some rooms were renovated and noise woke me up already shortly after 6 am, although we were told that work will not start sooner than 10 am.
I of course – as hotel themselves asked – contacted manager on duty to complain. well, I tried to complain, as he was not available. Only thing he could do is call my room when I was not there.
when booking that hotel, no one of course mentioned anything about renovation work or lack of hot water. You are being presented with those nuisances when you are already there and cannot or don’t want to do something about it, where actually the best would be to move out. Second is their handling of complaints – kiss my behind attitude towards customers is not something I react very well to. I will definitely never stay at Paris again.
It is obvious that rooms need to be renovated from time to time. But doing it at the cost of paying guests and having arrogant attitude about it is not normal. I don’t really care if they want to make it better for future guests, I wanted to have normal stay myself.
To people from the hotel who will want to eventually reply to this: spare yourself your usual scripts. I am not interested.”

Reply I got from Paris management:

“Thank you for providing essential details about your stay at Paris. We regret the issue with construction noise and lack of hot water. Providing the quality accommodation our valued customers expect and deserve is our primary goal. We look forward to having another opportunity to show you how much we enjoy having you as our guest.”

I gave them one star… and just out of curiosity, I checked other recent one star reviews and replies. 4 days ago some other traveler complained about lack of hot water, 5 days ago it was bad service. Collin C (also 5 days ago) complained about bad service too. Reply he got? This one:

“Thank you for the comments regarding your recent stay at Paris. We regret to hear of your disappointment in our customer service. Providing the quality accommodation our valued customers expect and deserve is our primary goal. We look forward to having another opportunity to show you how much we enjoy having you as our guest.”

Other “management replies” are version of this or other script. Proof enough that they don’t really give a shit.

I will never stay at Paris again, but that hotel and bad service they provide is just a sign of what is going on in Vegas (Strip area) right now. I go there very often and change is for the worst. Exorbitant prices disconnected from any value, homeless people on the streets, dirt, plastic and false promises. It seems that this place runs an experiment – how much stupid visitors are willing to pay for poorly packaged shit until they will say enough. And you know what? Stupid visitors keep on paying. The only voting power we have over places like Paris Las Vegas and bad service they provide is to vote with our feet and wallet. Don’t go there, don’t eat there, don’t spend your money there. I know I will not.

What I Read – McKinsey Quarterly, April 2015 Issue.


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Here is what I noted from the article “The eight essentials of innovation” by Marc de Jong, Nathan Marston, and Eric Roth:

The first four are strategic and creative in nature, help set and prioritize the terms and conditions under which innovation is more likely to thrive. The next four essentials deal with how to deliver and organize for innovation repeatedly over time and with enough value to contribute meaningfully to overall performance.

  1. Aspire – a far-reaching vision can be a compelling catalyst, provided it’s realistic enough to stimulate action today.
  2. Choose – many companies run into difficulty less from a scarcity of new ideas than from the struggle to determine which ideas to support and scale.
  3. Discover – look for insights by methodically scrutinizing three areas: a valuable problem to solve, a technology that enables a solution, and a business model that generates money from it. You could argue that nearly every successful innovation occurs at the intersection of these three elements.
  4. Evolve – most big companies are reluctant to risk tampering with their core business model until it’s visibly under threat. At that point, they can only hope it’s not too late.
  5. Accelerate – cautious governance processes make it easy for stifling bureaucracies in marketing, legal, IT, and other functions to find reasons to halt or slow approvals. Too often, companies get in the way of their own attempts to innovate.
  6. Scale – explicitly considering the appropriate magnitude and reach of a given idea is important to ensuring that the right resources and risks are involved in pursuing it.
  7. Extend – companies in nearly every sector have conceded that innovation requires external collaborators. Flows of talent and knowledge increasingly transcend company and geographic boundaries.
  8. Mobilize – the best companies find ways to embed innovation into the fibres of their culture, from the core to the periphery.

And how this is applicable? I personally have enough of all kinds of lists and consider them not helpful at all. Practice of innovation thrown at that model would mean (in my opinion) that you should be doing points 1, 3 and 4 at once – evolution of your existing business model is part of discovery, aspiration helps you evolve or jump somewhere, and if you are lucky you will have something to choose from. After you have chosen, you move to the other four essentials – cut the red tape, and see it work. All easier said that done.